Contact and FAQ

Do you ship worldwide?

Yes, to over 180 countries! When you fill out your address in the checkout section of the website, you will see a list of countries. If your country is listed, we will ship to you.


How much does postage cost?

The shipping cost is calculated after you enter your address into the checkout. This is done before payment, so you can check the cost before you buy. 

If you live outside of the UK, please note that additional Customs/Duty charges may be incurred when the goods enter your country. These vary depending on your location. By purchasing from our store you accept the responsibility to pay any such charges.

How long will it take for me to receive my order?

That depends on your shipping location. We currently ship items from the UK, so delivery estimations from the date of dispatch are: 

UK: 1-3 business days
USA: 5-10 business days
Mainland Europe: 7-14 business days
Canada, Australia, NZ: 14-21 business days
Rest of World: 18-30 business days

(Business days do not include weekends or public holidays)

Please also allow between 1-3 business days for your order to process after you've placed it. During busy times (e.g. the Christmas period), it may take us up to 10 business days to process orders before dispatch. When your order has been dispatched, you will receive a shipment confirmation to let you know your order is on the way. 

If you purchased a tracked shipping method, your tracking number will be included with your shipment confirmation. 

Why have I not received any email updates?

This may be due to not entering your email address correctly when completing the checkout process. If you want to receive email notifications about your order, please use the contact link below and state the full name and postal zipcode you provided when you placed the order; a member of our team can then update the email address for you.

Can I change my delivery address after I make an order?

If you get in contact with us within a few hours of your order being placed, a member of our team may be able to make that change in time.

However, if the order has already been processed for dispatch, or already in transit, we cannot make any changes to the delivery address. It’s the responsibility of the customer to make sure the delivery information is correct before placing an order.

What does "Pre-order" mean?

"Pre-order" means that the item isn't available right away. This means that you are securing your order of this item before it is available, and you will be among the first to get your item when it comes into stock.

Pre-order items are exempt from standard shipping times, especially at Christmas. We cannot guarantee a pre-Christmas delivery if your order contains a pre-order item.

Although we always try to provide the most accurate dispatch dates, pre-order product releases may sometimes get pushed back due to unforeseen manufacturer or shipment delays. We sincerely apologise for any inconvenience caused by these changes that can occur in the release schedule.

Can I return my item(s) for a refund or exchange?

To request a return, please email and ask for a Return & Exchanges form. Please also provide the reason for your return request. 

We can only refund or replace items if we have photographic evidence that an item is defective or damaged upon arrival. We cannot replace used items. Clothing must be unworn and in its original condition.

We can accommodate garment size change requests, but please note that the shipping cost of the item return is the responsibility of the customer. We will bear the shipping cost of the replacement.

If you wish to purchase an item of clothing, we highly recommend checking the item sizing guide first. We display both EU and US sizes, so please make sure you have the correct size garment in your basket before proceeding with your order. 

What is the refund or exchange process?

Once your return has been inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed, and credit will automatically be applied to your original method of payment. 

Please note that refunds on returned items may not extend to shipping fee costs. If we shipped an item you purchased, but the parcel was sent back due to customer error, the shipping fees are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item with a value over $75 USD, we recommend that you consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item. 


I have already contacted you but I haven't received a reply.

Some email providers may direct our replies to your spam/junk folder by mistake. Please make sure to thoroughly check your spam folder(s) before contacting us again.

My delivery has taken longer than expected.

If your order hasn't arrived within the estimated window of time, there may be problems with the delivery, such as an error in the shipping address, Customs checks taking longer than usual, or something else. 

If you contact us below with your order number, we can look into this further.   

Didn't find the answer you were looking for? Please contact us below with your order number, and a member of our Support Team will help you out!